Who are Benifex? 💚💜

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀

Why should you apply? 🌟

• Play a pivotal role in a high-velocity transformation team focused on dramatically compressing customer implementation timelines.

• Influence strategic decision-making by designing future-state operating models that directly shape how Benifex scales globally.

• Work at the intersection of data, process engineering, and AI - helping modernise and standardise how we deliver our platform.

• Partner with senior leaders across Change, Product, and Delivery to introduce scalable ways of working and drive meaningful organisational adoption.

• Join an environment that values autonomy, constructive challenge, and pragmatic problem-solving.

• Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025.

• Work for a profitable, fast-growing market leader in the online reward and employee benefits space.

Great benefits

💰 £40,000-50,000.

🤸 Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.

💸 Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more.

✈️ 25 days holiday plus your local bank holidays.

🎂 Your birthday off.

❤️ Two half day wellbeing days.

🩺 Healthcare cash plan to cover the costs of day-to-day healthcare.

🧠 Employee Assistance Plan 24/7 365 support.

🤒 Income Protection (75%) and life assurance (4x salary).

💰 Referral bonuses.

✈️ Work from Anywhere policy for 90 days.

🏖️ Buy and Sell scheme for holidays.

💳 £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month.

Role Overview 🚀

This role sits within our Change Management function and operates within a dedicated cross-functional team alongside a Project Manager and Change & Business Readiness Lead. You’ll focus on re-engineering how we deliver customer implementations, shifting the organisation from manual, services-heavy delivery to a scalable delivery model. Success in this role means designing data-backed, future-proof processes that materially accelerate speed to value for our customers. As part of this transformation, you will introduce new processes, tools, and AI capabilities, ensuring the business is ready to adopt and use them effectively. This is a high-autonomy role suited to someone who loves ambiguity, transformation, and driving meaningful change at pace.

Responsibilities 🤘

• Map complex end-to-end “As-Is” workflows and design scalable, standardised “To-Be” operating models.

• Conduct quantitative value stream mapping to identify bottlenecks, validate assumptions, and build compelling data-driven business cases.

• Collaborate with Product, Change, and Delivery teams to transition Benifex from bespoke delivery towards a repeatable SaaS-led implementation model.

• Analyse how new tools and AI initiatives can improve internal workflows and platform delivery.

• Work closely with the Change & Business Readiness Lead to ensure new processes are fully documented, adoptable, and operationally feasible.

• Facilitate expert-level workshops that challenge existing thinking and drive alignment among diverse stakeholders.

• Act as a senior advisor to elevate best-practice business analysis standards across the transformation function.

What are we looking for? 🔎

• 3–5+ years of experience as a Business Analyst, ideally with exposure to multiple organisations.

• Strong track record in transformation environments - such as M&A, operational restructuring, or large-scale process redesign.

• Experience working within SaaS organisations and understanding the balance between scalability and bespoke customer demands.

• Expert facilitation skills with the ability to lead challenging workshops and resolve conflicting viewpoints.

• Demonstrated ability to work with a high level of autonomy and to deliver end-to-end outcomes from ambiguous briefs.

• A constructive, solutions-oriented mindset with the confidence to challenge assumptions where needed.

• Pragmatic approach to designing realistic, sustainable, and scalable solutions.

Our interview process

✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

📞 Interview with the Talent team.

🧪 Online tests in numeracy and logical reasoning.

⏳ Interview with the hiring manager.

🤩 Final interview with the Director.

We don’t ask for a cover letter for this role. Instead, you’ll find a few short questions in the application form. These are designed to help us understand your experience and what you can bring to the role — without creating extra work for you. Our goal is to make the application process simple, fair, and accessible. The questions give you a chance to highlight what matters most, in a straightforward and time‑efficient way. We’re excited to learn more about you!

We are a proud member of the Disability Confident employer scheme.

If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.