Who are Benifex? 💚💜

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀

Why should you apply? 🌟

• Own end-to-end delivery of impactful client projects

• Work at the heart of our Services function, collaborating with cross-functional delivery teams across Europe

• Build trusted client relationships and directly influence delivery success and customer satisfaction

• Develop your expertise across complex implementations, renewals, and change projects in a SaaS environment

• Be part of a fast-paced, scaling team where your contribution drives continuous improvement and delivery excellence

• Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025

• Work for a profitable, fast-growing market leader in the online reward and benefits space

Great benefits:

⚖️ Guaranteed work-life balance with a hybrid working model, and a range of fantastic benefits are available

Role Overview 🚀

As a Project Manager within our Services team, you will take ownership of the end-to-end delivery of customer projects, including implementations, renewals, and change initiatives. From initial sales handover through to go-live and aftercare, you will ensure projects are delivered on time, within scope, and within budget. The role requires strong stakeholder management, structured planning, and proactive risk management, working closely with cross-functional teams to drive successful outcomes. You will play a key role in maintaining delivery quality, ensuring customer satisfaction, and supporting long-term value realisation.

Responsibilities 🤘

• Own and maintain core project documentation, including project plans, RAID logs, and status reporting

• Lead structured project planning and execution, identifying early warning signs and keeping projects on track

• Act as the primary point of contact for customers, building strong and trusted relationships

• Manage scope, timelines, risks, issues, dependencies, and escalations effectively

• Coordinate and align cross-functional delivery teams to ensure progress and accountability

• Drive delivery performance, ensuring milestones are met and outcomes are achieved

• Facilitate problem-solving with internal teams and customer stakeholders to overcome challenges

• Ensure readiness for go-live and support through hypercare phases

• Maintain clear, consistent communication across all stakeholders

What are we looking for? 🔎

• Proven experience delivering customer implementation or change projects as a Project Manager, ideally within SaaS or technology-enabled services

• Strong ability to manage multiple concurrent projects with competing priorities while maintaining quality and predictability

• Experience with delivery governance frameworks, including RAID management, milestone tracking, and change control

• Demonstrated expertise in scope and change control, managing impact on timelines, resources, and commercial outcomes

• Ability to manage dependencies across cross-functional teams such as Solution Consulting, Implementation, QA, Data Services, and Engagement Studio

• Strong stakeholder management skills, with experience building trusted relationships and influencing decision-making

• Excellent communication skills, with the ability to deliver clear updates, documentation, and presentations

• Comfortable handling escalations and driving decisions with clarity and confidence

• Highly organised, with the ability to manage multiple workstreams and maintain delivery momentum

• Hands-on experience with project management tools (e.g. Microsoft Project, Jira, Airtable, Rocketlane) and methodologies such as Agile and Waterfall

• Fluency in English

Note: We are open to other locations where we have offices for this role.

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

Our interview process

✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

📞 Initial informal call with the Talent team

⏳ Interview with the hiring manager and a member of the team

🤩 Final interview with the Director